Technical Support Specialist

See below for important information regarding this job.

To qualify for an IT Specialist (SYSADMIN/CUSTSPT), your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position.

To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement.

Creditable specialized experience includes: - Recommends purchases and advises management on upgrade/integration strategy. - Manages projects involving deployment of new hardware to the existing or additional customer base. - Develop operational test and evaluation plans.

Exercises control over the project activities and the project resources drawn from such technical specialties as Information Assurance, systems administration, application development and environment management. - Diagnoses and resolves complex problems (Tier 2 Help Desk tickets) involving IT hardware. - Take appropriate action to resolve problems including hardware/peripheral replacement, reinstallation of operating systems, other software installation, modification of settings or giving instructions to user and training them on appropriate procedures or features of the system.

B. Education: Applicants may not qualify for this position based on education in lieu of specialized experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.