Apprentice Customer Service Advisor- Steven Eagell Toyota - Colchester

The role of a Customer Service advisor is vital to the smooth running of the aftersales department.

Duties will include: Using systems, equipment and technology to meet the needs of your customers Using a range of questioning skills, including listening and responding in a way that builds rapport Understanding the difference between internal and external customers Knowing the internal policies and procedures, including any complaints processes and digital media policies Understanding the different needs and priorities of your customers and the best way to manage their expectations Understanding your role and responsibilities Knowing the targets and goals you need to deliver against

The role of a customer service advisor is vital to the smooth running of the after-sales department. As a key member of the team, you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the workshop. Level 2 Retailer apprenticeship.

If you are successful, you will be awarded: Level 2 Retailer Apprenticeship Standard Please Note: Off the job training is on a residential basis with 3 residential blocks and fortnightly 1-1 training. All travel and, accommodation costs are covered by the employer.

Once qualified, the right candidate can progress within the company.

Established in Milton Keynes in 2002, we have subsequently grown to be an award-winning company and a leading Toyota dealer group in the UK, with branches in Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Norfolk, Northamptonshire, Staffordshire, Suffolk and the West Midlands.

Plus points: If you find people interesting, enjoy working with computers and related systems and enjoy a fast-paced, constantly challenging environment, you’ll love this job. Possible negative points: This is a sales and marketing role. It requires focus and an ability to work very well with people from a variety of backgrounds. You will be expected to work Saturdays on a rota basis.